smokeislife.com

Warranty, Returns,
& Exchanges Policy

We handle warranty claim, returns, and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from Smokeislife. We ask you to be patient with us as we kindly ask you to troubleshoot tip for a prompt solution.

Warranty Service

Hardware device purchased directly from our website comes with a 14-Day Limited Warranty from the time of delivery. You may also contact manufacturers directly for After-Sales Service for extended warranty period.
Types of products not covered under our 14-Day Warranty:

o Atomizers – such as RDA & Tanks
o Disposable Vape
o Replacement Pods
o Replacement Coils
o Spare Parts – Drip Tips, Glasses, O-Rings
o Hemp Products
o Rechargeable Batteries

In order to be eligible for service under warranty, you must initiate a returns process by contacting us at support@smokeislife.com or use the Contact Form within 14 days of original delivery. We do require the defective item to be shipped back to our facility prior to the issuance of a refund or store credit.
The 14-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.
Atomizers such as Tanks, RDA, and replacement parts (coils and pods) may not be covered as the original manufacturer does not provide warranty coverage on these types of item. You can visit the manufacturer’s website for additional details.
Note: Some manufacturers does require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.

Standard Returns

We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 14 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.
For sanitary and safety purposes, the following items are NON RETURNABLE if opened or used:

o E-Liquids
o Atomizers – such as RDA & Tanks
o Disposable Vape
o Replacement Pods & Coils – if temper foil is broken
o Replacement Coils – if temper seal is broken
o Spare Parts – Drip Tips, Glasses, O-Rings
o Hemp Products
o Rechargeable Batteries

For product with special product seals, such as E-Liquid bottle cap or hardware packaging with tamper-proof stickers, it cannot be return once the seal is broken.

Dead on Arrivals (DOA) Policy

All “Dead on Arrivals” (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.
Additional Information

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.
If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at support@smokeislife.com. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package.
Do not ship items back in a regular envelope or paper envelope material as this is not sufficient packaging and may cause items to be lost in the mail or damaged during transit. Padded envelopes or boxes are required. Poor packaging for the return of the products may result in refusal of your return.
Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept it for a return.

This warranty give you specific legal rights, and you may also have other rights which vary from state to state.

Return Shipping Costs

In regards to the cost of shipment for returns, customer may be responsible for the costs of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of credit back to your account. Adult Signature Service and all shipping charges are non-refundable.

Refund Process
Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. Smokeislife is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of.

DISCLAIMER

Please add the following FDA disclaimer to the bottom of the website.
This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.